S E R V I C E S
KPI and Occupancy
Management
The numbers that tell you something is wrong, before they tell you how much it cost.
Most providers have the numbers. They sit in different systems, get looked at separately, and only get read together when something has already gone wrong. Read together, monthly, they give you six months of warning.
Who this is for
Occupancy has slipped and nobody can explain why
Wages feel high but you cannot say what they should be
Plenty of enquiries and not enough enrolments
Arrears keep creeping up
Three services and no way to compare them
You look at the P&L once a quarter and it is always too late
What we track
Occupancy
Actual, forward booked, and by room. A service at 78 per cent overall can be full in one room and half empty in another, and the fixes are completely different.
Wages to revenue
Your largest cost and the most controllable. Split out so agency and overtime are visible rather than buried in the total.
Enquiry to enrolment
In three stages, because a single conversion number tells you something is wrong but never where.
Debtor days
Arrears are usually a process problem rather than a family problem, and they compound quietly.
Workforce
Turnover, vacancies and relief usage. The number a marketing budget cannot buy back.
Quality progress
Movement against your Quality Improvement Plan, reported alongside the commercial numbers rather than separately.
How it works
Baseline
Where the numbers sit today, and what break-even actually looks like for your service.
Targets
Set against your service rather than a sector average. Your catchment and fee position are not somebody else’s.
Monthly reporting
In a format you can act on, with what changed and what it means, not a spreadsheet you have to interpret.
The conversation
Numbers on their own change nothing. What matters is what you do differently next month.
What it costs
Included in a management agreement. Available on its own.
If we manage your service, monthly KPI reporting is part of it and there is no separate fee.
If you run the service yourself and want the numbers read properly, that is a consultancy retainer, quoted on scope.
Across the services we manage
83% average occupancy
That is our number, not a sector average. We publish it because we can stand behind it.
Compare the four models →
A single conversion number tells you something is wrong. It never tells you where.
Frequently Asked Questions
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Different job. An accountant tells you what happened. This tells you what is about to.
Occupancy trajectory, enquiry conversion and forward bookings are not in a P&L, and they are where the warning comes from.
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Most are, at the start. Part of the work is getting to a position where the numbers can be trusted.
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Usually read-only access, or a monthly export. We do not need to be inside your books.
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Average occupancy across the 30 services we manage. It is our figure and it moves.
We publish it rather than a sector average because we can stand behind it, and because a sector average tells you nothing about what good looks like.
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Yes, and it is where this earns its keep. Comparing three services against each other usually surfaces something none of them would show alone.
Start with a conversation
Thirty minutes, no cost. We will tell you honestly whether we can help.